Shipping Policy

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

 

Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over US $89.(except clearance products

 

Shipment tracking:
Once your purchase has shipped, you will receive a shipping confirmation email that will allow you to track the status of your shipment.

Our logistics partner is 4PX EXPRESS.
To track your order, please visit https://www.17track.net/en Track Your Order.

 

 

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at fashh.ecom@gmail.com

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30-Day Money-Back Guarantee

At Ella New York, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.

FREE SHIPPING

We are offering free shipping throughout Australia.

24/7 CUSTOMER SERVICE

If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.

SECURE PAYMENT

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